Network installation & troubleshooting
Structured cabling, Cat6 runs, switches and Wi-Fi. New installs, clean-ups, and tracking down the problem when things stop working.
Field services · New Bern & the Crystal Coast
Networks, cameras and access control, done right
A hands-on field tech outfit based in New Bern, NC. If it carries data, records video, opens a door or connects to the internet, we can help.
- New Bern
- Jacksonville
- Morehead City
- Emerald Isle
- Wilmington area
- Eastern NC
Wi-Fi surveys
We measure signal at marked points on your floor plan, before and after, so you can see where coverage is good and where it isn’t.
CCTV, IP cameras & NVRs
Camera system installs, repairs and health checks. Making sure your cameras are actually recording and your recorder is healthy.
Access control & gate systems
Access control and gate system installs, including PTI access control. Keypads, readers and gate hardware set up to work together.
On-site diagnostics
We bring QSOFT Tracer, the tester we build ourselves. Link speed and PoE, switch port and VLAN, DHCP, DNS and gateway, internet speed, every device on the network, and whether each camera is actually streaming. You get a clear written report, not guesswork.
- 30-second health check
- Switch port & VLAN
- Camera video proof
- Written report
Managed site monitoring
For hotels, motels and small businesses. A small unit on site keeps watch so you hear about problems before guests do.
Managed site monitoring
What we monitor
A small unit on site keeps an eye on the things your business depends on, and we turn what it sees into clear reports for you.
Monitoring
- Internet
- Up or down, response time, packet loss, and the exact times of any outage.
- Network
- Your gateway, DNS and DHCP, and the devices on your network.
- Cameras
- Online or offline, plus a live video check. Cameras are grouped by the switch they’re plugged into.
- Recorder / NVR
- Whether it’s online, which channels are recording, and disk health where your recorder supports it. We confirm what your recorder can report on our first visit.
- The on-site unit
- Keeps recording during an internet outage and catches up when the connection is back, so you don’t lose the history.
Reporting
- Live view online
- Log in at app.qsoftst.com from any phone, tablet or computer to see how your site is doing.
- Daily summary
- An optional daily summary email.
- Weekly health report
- Uptime, incidents and what we fixed, your internet speed trend, and our recommendations.
- On-site test reports
- A branded PDF report for every on-site test we run.
How it works
Three simple steps
Assess
We come on site, look at what you have, test the network and tell you what’s actually going on.
Fix or install
Cabling, cameras, access control or repairs. Only what you need, done neatly.
Monitor
Keep it running. Optional monitoring and health reports so small problems don’t turn into big ones.
Why QSOFT
Local service that shows up
QSOFT takes on the problems others gave up on, and thinks outside the box to solve them.
Local and hands-on
Based in New Bern and working across eastern NC and the Crystal Coast. You deal with the person doing the work.
Works with your gear
Brand-agnostic. We work with the equipment you already have.
No upselling
No pushing hardware you don’t need. If it can be fixed, we fix it.
Electrical background
Years of electrical and power systems work means PoE budgets, UPS and power issues get handled properly.
Clear reports
You get a plain-English write-up of what we found and what we did.
Contact
Talk to us
Need a technician on site, or want early access to our software? One form, one person: Quinton reads every message.
- Contact
- Quinton Schmidt
- Phone
- (252) 259-1616
- quinton@qsoftst.com
- Based in
- New Bern, North Carolina
- Field services
- Eastern NC and the Crystal Coast
- Software
- QSOFT Tracer for technicians anywhere. CRM & online COC for electrical contractors, starting in South Africa.